Squid Paddle Co. - Warranty Information

At Squid we take pride in the fact that all of our products are well designed and built to last using advanced processes and premium materials: product longevity is at the heart of our commitment to sustainability. If you feel you have an issue related to defects in materials or manufacture, please see below for warranty details.

Inflatable Boards -  3 Year Limited Warranty

Squid iSUPs are currently available for purchase directly from SquidPaddleCo.com only. If you are the original purchaser, we offer a limited warranty against any defect in workmanship or materials that covers three years from the date of purchase.

Please be aware that an iSUPs lifespan depends on how well it’s taken care of and how much use it gets. Our inflatable boards are durable but they don’t last forever. Factors such as heat and UV can accelerate the aging process of iSUPs, so please take care of your board so you can paddle it for a long, long time.

The Squid limited warranty does NOT cover the following:

  • Damage due to normal wear and tear.
  • Punctures and/or previous repairs.
  • Damage due to improper care, handling, or storage.
  • Damage due to excessive heat exposure including direct sunlight, extended amount of time in car and/or board bag.
  • Cosmetic blemishes.
  • Damage caused by anything other than defects in material and/or workmanship

Paddles - 1 Year Limited Warranty

Please be advised our carbon/maple paddle layup is designed especially for lightness and superior performance and will not stand up to abuse like a paddle made from plastic or aluminum.

Paddles purchased directly from SquidPaddleCo.com or one of our Authorized Retailers in Canada and the USA are warranted against defects in manufacturing and workmanship for one year from the date of purchase. Within this warranty period all paddles found to have defects will be repaired, replaced or have a credit issued at the sole discretion of Squid.

This warranty applies to the original purchaser only and does not cover damage or breakage from impacts, abuse or improper care.

Bags and Leashes -  2 Year Limited Warranty

All Squid soft goods including bags and leashes are guaranteed for two years from the date of purchase. This guarantee is only valid to the original purchaser against defects in material and workmanship. If a product is found to be defective during this period due to a manufacturing failure, Squid will repair or replace the product, at our discretion.

Contact Squid for Warranty Claims

Should you experience any problems with any Squid product, and need to make a claim, please contact us at customerservice@squidpaddleco.com. Our team will normally respond within 1 to 2 business days, and work with you to resolve the issue, whether that is a return for repair or replacement. In your email, please include the following information so we can serve you better:

  • Name
  • Phone Number
  • Address
  • Invoice Number (if purchased directly from SquidPaddleCo.com)
  • Product name and model
  • Date of purchase
  • Place of purchase (Retailer name or directly from SquidPaddleCo.co)
  • Description of the issue and please include any photos you think will help us diagnose the problem